DELIVERY AND RETURNS

DELIVERY

K'YALEI COLLECTION

As all items are made to order, please allow up to 5 working days for us to prepare and process your order.

K'YALEI BOUTIQUE

Delivery times will be depending on the delivery method you choose at the checkout.

Standard Delivery: £3.99 

3 - 5 Working Days

UK Next Day Delivery: £5.99

Order by 12pm Monday to Friday

We do not offer next day delivery on weekends at the moment.

RETURNS AND EXCHANGES

Refunds:

We only accept refunds if the item is faulty. The item must be unworn with the original packaging.

Please contact us if the item is faulty, the item is to be despatched to us within 14 days of receipt by you. Once we receive the item, we will then inspect it.

Refunds are processed within 2-3 working days of receiving the item.

Exchanges:

 We’re happy to accept exchanges on unworn items, with the original packaging. (K'YALEI COLLECTION EXCLUDED)   

The item is to be despatched to us within 14 days of receipt by you, once we receive the item we will then inspect it.

If the replacement item costs less than the original item, we will refund the difference back to your original payment method. If the replacement item costs extra, we will arrange for an alternative way for you to pay the difference.

Exchanges are processed within 2-3 working days of receiving the item.

Please note that we do not accept exchanges on items from the K'YALEI COLLECTION, as these are limited pieces.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:​

  • Intimate items  (for health/hygiene reasons)

  • Items on sale from K'YALEI COLLECTION

 

PLEASE NOTE:

When returning items, you will be responsible for shipping costs.